General Questions
1. What products do you offer on your website?
– I offer a range of handmade jewelry and fiber arts items, including earrings, necklaces, rings, accessories, wall decor and much more!.
3. Do you accept custom orders?
– Yes, I accept custom orders for both jewelry and fiber arts. Please contact me for more details.
2. Are your products handmade?
– Yes, all my jewelry and fiber arts items are handmade with care and attention to detail.
Ordering and Shipping
1. How do I place an order?**
– You can place an order directly through my website. Simply browse my products, select the items you wish to purchase, and proceed to checkout.
2. What payment methods do you accept?
– I accept payments via credit/debit card and PayPal.
3. What are your shipping options?
– I offer standard and expedited shipping options. Shipping costs and delivery times may vary depending on your location.
Returns and Exchanges
1. What is your return policy?
– I offer a 30-day return policy for unused and undamaged items. Please refer to my Returns page for detailed instructions.
2. Do you accept exchanges?
– Yes, I accept exchanges for items of equal or lesser value. Contact us within 3 days of receiving your order to initiate an exchange.
Custom Orders
1. How can I request a custom order?
– To request a custom order, please fill out the contact form on my Contact page or email me directly at robinbpipkins@outlook.com.
2. How long does it take to fulfill a custom order?
– Fulfillment times for custom orders vary depending on the complexity of the request and my current workload. I will provide you with an estimated timeframe upon discussing your requirements.
Care Instructions
1. How should I care for my jewelry?
– To prolong the life of your jewelry, I recommend avoiding exposure to moisture, chemicals, and extreme temperatures. Clean gently with a soft cloth.
2. How should I care for my fiber arts items?
– Care instructions for fiber arts items vary depending on the material used. Specific care guidelines will be provided with your purchase.
Contact and Support
1. What should I do if I have a problem with my order?
– If you encounter any issues with your order, please contact me immediately. I am committed to resolving any problems promptly and ensuring your satisfaction.
2. Can I pick up an order in person?
– Yes! You can arrange pick up with me at my studio or one of the Craft Fairs that I attend. Contact Me to arrange for pick up.